Privacy Policy

  1. Introduction Welcome to InnovAID Solutions (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, disclose, and safeguard your personal data when you visit our website https://Innovaidsolutions.com/ (the “Site”) and use our services, including ProPilot and PersonAID (the “Services”). This Privacy Policy applies to all visitors, users, and others who access the Site and Services from any jurisdiction worldwide.

By using our Site and Services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

  1. Information We Collect We collect various types of information to enhance our Services and provide seamless user experience:
  • Personal Information: Name, email address, phone number, payment details, billing address, account credentials, and any information provided when creating an account or contacting us.
  • Usage Data: IP address, browser type, operating system, referral sources, device identifiers, pages visited, time spent on the Site, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze traffic, and provide personalized services. You can control your cookie preferences through your browser settings.
  • AI-Generated Data: When using our AI-powered tools, the system may process user-provided inputs to generate responses or insights. We do not store or share sensitive data processed through AI functionalities.
  • Payment Information: We use third-party payment processors to facilitate transactions. We do not store credit card details or other sensitive financial information.
  • Communication Data: Information collected through customer service inquiries, email interactions, surveys, and feedback forms.
  1. How We Use Your Information We use collected data for the following purposes:
  • To provide, operate, and maintain our Services.
  • To process transactions and facilitate payments securely.
  • To personalize user experience and analyze usage trends.
  • To enhance security, prevent fraud, and detect unauthorized activity.
  • To comply with legal obligations and enforce our Terms of Service.
  • To communicate with users about updates, promotions, and customer support inquiries.
  • To conduct research and improve our AI-powered tools and offerings.
  1. Legal Basis for Processing Personal Data If you are located in the European Economic Area (EEA) or other jurisdictions with data protection laws, we process your personal data based on the following legal bases:
  • Contractual Necessity: When processing is required to fulfill our contractual obligations.
  • Legitimate Interests: When processing is necessary for our legitimate business purposes, provided it does not override your fundamental rights.
  • Consent: When you provide explicit consent for specific data processing activities.
  • Legal Obligations: When processing is required to comply with applicable laws and regulatory requirements.
  1. Sharing Your Information We do not sell or rent personal data to third parties. However, we may share your information in the following circumstances:
  • With Service Providers: We may share your data with third-party vendors who assist in payment processing, cloud storage, website hosting, marketing, and analytics.
  • For Legal Compliance: If required by law, regulatory authorities, or to protect our rights, safety, and property.
  • In Business Transfers: If our company undergoes a merger, acquisition, or sale, your data may be transferred as part of the business assets.
  • With Third-Party Analytics Providers: We may use third-party analytics tools to track and analyze trends and interactions on our Site.
  1. Data Security and Retention We implement robust security measures, including encryption, access controls, and secure server hosting, to protect your personal data. While we strive to safeguard your information, no security system is foolproof, and we cannot guarantee absolute security.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements. Upon expiration of retention periods, we securely delete or anonymize personal data.

  1. Your Rights and Choices Depending on your location, you may have the following rights regarding your personal data:
  • Access & Correction: Request access to your personal data and correct inaccuracies.
  • Data Portability: Request a copy of your data in a structured format.
  • Deletion & Restriction: Request the deletion of your data or restrict processing.
  • Objection to Processing: Object to data processing based on legitimate interests.
  • Withdraw Consent: Withdraw previously given consent for marketing communications.

To exercise your rights, contact us at policies@innovaidsolutions.com. We may require verification of identity before processing your request.

  1. Cookies and Tracking Technologies You may control or disable cookies through your browser settings. However, disabling cookies may affect your experience on our Site. For more details, see our Cookie Policy.
  2. Third-Party Links and Services Our Site may contain links to external websites and third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.
  3. International Data Transfers We operate globally and may transfer, store, and process data outside your country of residence, including in jurisdictions that may not provide equivalent data protection laws. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on other legal mechanisms.
  4. Children’s Privacy Our Services are not intended for children under the age of 13 (or the minimum age required by applicable laws). We do not knowingly collect or process data from children without parental consent. If you believe we have collected data from a child, please contact us to request deletion.
  5. Changes to This Privacy Policy We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements, technological advancements, or business practices. We will notify users of material changes via email or a notice on our Site. Continued use of our Services constitutes acceptance of the updated policy.
  6. Contact Information If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
  • Email: policies@innovaidsolutions.com
  • Address: Al-Shmeisani, Queen Nour st., Housing Bank Complex, Ground Floor.
  • Phone: +962 78 700-1133